Terms & Conditions
Placing an Order
As soon as you have placed an order via our website, you should receive an automated email acknowledging receipt of your order and a separate receipt for your payment. If you do not receive this then either your order has not gone through, you mistyped your email address when you registered or the email has gone into your spam or trash folder. If you have any problems retrieving these emails, please let us know.
We do endeavour to keep our website up to date as to stock availability but occasionally an item will be out of stock. If there are any problems with your order then we will either telephone or email you as soon as possible to allow you either to cancel the order or make changes. We reserve the right to cancel any order in the event of suspected fraud. No contract for sale exists until we despatch the goods to you.
Please do not order large quantities of items to choose from. We do not hold enough stock to make this possible.
We accept most of the usual credit and debit cards via our secure online payment facility. Please note that no card payments can be taken over the telephone. You will be transferred to a secure site for the taking of your payment online; please note that we do not have access to your card details at any time.
If you do not have a credit card or debit card account we may be able to accept payment by cash, personal cheque or postal order by prior arrangement.
VAT is currently not chargeable on any of our clothing items. VAT is charged on non-clothing items and is included in the price you pay at the current rate of 20%.
If ordering from outside the EU we will attach a customs label to your parcel and you will be responsible for the payment of any import tax and value added/sales tax in your country plus any post office handling charge.
Postage and Packing
For UK deliveries (including BFPO and Channel Island addresses) a flat charge is made to cover postage and packing. Parcels will be sent by either first class recorded delivery post, Interlink Courier or special delivery. For packages sent outside the UK they will be sent "International Signed For" so that they can be tracked and proof of delivery obtained. Some European parcels will be sent by courier also.
For European and Rest of World deliveries we also levy a flat charge but reserve the right to increase this amount if the postage would far exceed this sum. If this is likely to occur we will email you in advance to obtain your prior agreement.
The postage amount is specified in the top right hand corner of this website and may vary from time to time.
If special delivery is given as an option then there is a 2 kilo limit for the weight of the parcel.
If any item is returned to us undelivered or uncollected you will be responsible for any postage charges arising from its re-sending.
Goods are despatched by 2nd class post.
When you receive your order, the package will contain a Returns Form. This is not an invoice but it should be retained in case you need to return the goods for any reason.
Your order will normally be sent out to you within the timescale stipulated from time to time in the top right hand corner of this website (except where the dress description specifies a different timetable).
If this timetable cannot be adhered to we will email to let you know when you place your order and give you the opportunity of cancelling it.
You may be required to sign for all parcels.
There are two alternative returns procedures. The first is our own returns procedure which goes above and beyond the scope of the statutory procedure. The second is the statutory procedure pursuant to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please note that the latter can only be used if cancelling the entire contract within 14 days of receiving the goods; it also does not apply if you are making only a partial return of your order or if you are outside the UK.
1. Our Returns Policy (please see below for the alternative statutory policy)
You may return an item within 14 days of receipt, provided it is in its original condition, has not been worn or washed, is in its original packaging, free from odours and has all tags attached.
To return an item you will need to return it to us with the Returns Form which is inside your parcel or if you have mislaid this, please enclose a note with your order number (on your confirmation email) name, address and telephone number.
The address for returns is:
RSG Trading, 4 Raincliffe Avenue, Filey, North Yorkshire, YO14 9AF
Please note that you will have to pay for postage for your returns parcel. It is your responsibility to ensure that the parcel reaches us safely and you may wish to use recorded or special delivery as appropriate. A proof of posting will be issued by the Post Office free of charge on request.
Upon receipt of the returned items in the condition described above we will refund your money in full less the original postage and packing charges (subject to your statutory rights).
Any items returned to us which are not in the condition described above will be sent back to you at your own expense. We will not accept returns of items that have been damaged in transit because they were incorrectly packaged. If you have not paid the correct postage on a returned parcel resulting in us having to make a payment to the Post Office, then we will deduct the amount paid from the refund due.
If you are returning the item because it is faulty or has been misdescribed please email us first describing the problem. If you have a valid claim then we will refund the postage and packing costs to you as well.
These conditions are without prejudice to your general consumer rights when different returns periods may apply for faulty goods. Please note the washing instructions on the garments and observe the temperature limits.
For damaged items that have already been worn, we reserve the right to have the item repaired or replaced.
2. Statutory Returns Procedure - UK
Right to Cancel
You also have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us, RSG Trading, 4 Raincliffe Avenue, Filey, North Yorkshire, YO14 9AF, Tel: 01723 259706 Email: [email protected], of your decision to cancel this contract by a clear statement (eg. a letter by post, delivered by hand or by email). You may use the model cancellation form set out below but it is not obligatory.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later than-
- 14 days after the day we receive back from you any goods supplier, or
- (if earlier) 14 days after you provide evidence that you have returned the goods or
- if there were no goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.
You shall send the goods back without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Cancellation Form
To: RSG Trading, 4 Raincliffe Avenue, Filey, North Yorkshire, YO14 9AF
Email: [email protected]
I hereby give you notice that I cancel my contract of sale of the following goods:
Name of consumer:
Signature (if sending by post):
We try to ensure that the goods shown in the online shop are available. However, we cannot guarantee that all the items will be available. If we cannot supply an item we will let you know immediately and let you know when we expect to be able to supply an item giving you the opportunity of cancelling the order or exchanging it for something else.
The products are as described by us. We endeavour to provide accurate descriptions but if you feel that the description is misleading, you are entitled to return the goods to us. Please note that colours cannot always be accurately represented and all computer monitors are set to show colours differently.
Measurements shown should be taken as a guide only and there can be variations in individual garments. If in doubt, please contact us and we can let you have specific measurements or an indication as to the fit of the garment.
Currently we can only sell to the following countries. Payments from Overseas will only be accepted in GB Pounds and refunds are also made in GB Pounds. We cannot be held responsible for any fees which your card provider may have charged you as a transaction charge nor for changes in exchange rates.
The countries we can supply are:
- United Kingdom and associated countries
England, Scotland, Wales, Northern Ireland, Channel Islands, Isle of Man and BFPO addresses
- Rest of Europe
Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal (including The Azores), Spain, Sweden, Switzerland and Turkey.
- Middle East and Asia
Bahrain, Brunei, Israel, Japan, Qatar, Saudi Arabia, Jordan, Kuwait, Oman, Hong Kong, Singapore and United Arab Emirates.
Australia and New Zealand
- USA and Canada
- The rest of the Americas
British Virgin Islands, Mexico, Cayman Islands, Falkland Islands
This country list will be updated regularly.
Computer and Technology
This website also uses performance cookies. These cookies collect information about how visitors use a website, for instance, which pages they visit most often and whether they receive error messages from web pages. None of these cookies collect any information which identifies a visitor. All the information collected is aggregated and therefore anonymous and only used to improve the way in which a website works.
By using this website, you agree that we may place these types of cookie on your device.
Personal Information and Privacy
We do require some personal information from you so that we can manage your order. From time to time we will email you with details of new stock or special offers unless you have indicated that you do not wish to receive these.
We will not use this information for any other purpose or sell this information to any third party.
We are not required by law to register with the Data Protection Registrar.
No contract will exist between you and RSG Trading for the sale by it to you of any product unless RSG Trading accepts your order by dispatching your product.
Any such contract will be deemed to have been concluded in the UK and interpreted, construed and enforced in all respects in accordance with the laws of England and you and RSG Trading irrevocably submit to the non-exclusive jurisdiction of the English Courts.
Telephone and email enquiries.
We offer telephone support from Monday to Friday, during the hours of 9am to 4pm although please bear in mind that we are not a call centre, and may not be immediately available to speak to you. Please telephone 01723 259706. If we are not available you can leave a message and we will return your call. We also offer email support outside these hours and will endeavour to reply to your query as soon as we can. Please email us at [email protected]